Frequently asked questions

Answers, on the record.

Honest answers to the questions security and IT teams ask before, during, and after a browseAnywhere rollout. Can’t find yours? Open a ticket — we’ll add it.

Getting StartedWhat is browseAnywhere?

browseAnywhere is a secure enterprise browser designed for high-trust environments. It provides AI-powered policy enforcement, real-time monitoring, and compliance-grade productivity features. It’s purpose-built for BPOs, IT teams, government, PSUs, advisory firms, and BFSI organisations handling sensitive data.

Getting StartedWho is browseAnywhere designed for?

browseAnywhere is designed for organisations that need enhanced security and compliance, including BPOs, IT and technology teams, government agencies, public sector units, advisory and consulting firms, and BFSI organisations.

Getting StartedDo I need a credit card to start a free trial?

No. The 14-day free trial does not require a credit card. Sign up and start using browseAnywhere immediately — every feature is available during the trial.

Getting StartedHow long is the free trial?

The free trial lasts for 14 days. During this period you have full access to every feature on your selected plan. No credit card is required.

InstallationWhat are the system requirements for browseAnywhere?

Windows 10 (1903+) or Windows 11 (64-bit); macOS 11 Big Sur or later (Apple Silicon or Intel). 4 GB RAM minimum (8 GB recommended), ~500 MB free disk after install. Linux builds (Ubuntu 20.04+, Debian 11+, RHEL 8+) ship per tenant on request.

InstallationHow do I install browseAnywhere?

Open /download, pick your platform, and grab the signed VAPT-tested agent ZIP (browseanywhere-window.zip or browseanywhere-mac.zip). Extract, run the installer, then sign in with your organisation account — typical end-to-end time is 2–3 minutes. Detailed instructions live on the installation guide.

InstallationDo I need administrator privileges to install?

Yes — administrator (Windows) or sudo (Linux) privileges are required for the first install on every endpoint, since the agent registers system-level controls and policies.

InstallationCan I install browseAnywhere on multiple devices?

Yes. The number of installations is bound to your seat count. Each user can install the browser on every work device they’re licensed for.

FeaturesWhat security features does browseAnywhere offer?

Zero-trust browser controls, AI-powered policy enforcement, real-time monitoring, data leakage prevention, session management, automatic redaction, compliance monitoring, and tamper-evident audit trails. Capabilities scale across the Protect / Defend / Fortify / Command tiers.

FeaturesCan I customise security policies?

Yes. Administrators can author rules for allowed / blocked sites, application restrictions, data-handling, and compliance requirements. Policies can target the whole tenant, departments, or individual users.

FeaturesDoes browseAnywhere track user activity?

browseAnywhere ships productivity and compliance signals while respecting privacy. Monitoring depth depends on your plan and the policies you configure — every signal is transparent and configurable per your privacy posture.

FeaturesWhat integrations are available?

browseAnywhere integrates with major SIEMs (Splunk, QRadar, ArcSight, LogRhythm), SAML / OAuth SSO providers, Active Directory, LDAP, and other enterprise tooling. Advanced integrations are part of the Fortify and Command tiers.

Security & ComplianceWhat compliance standards does browseAnywhere support?

GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2 Type II, NIST, CIS Controls, and a range of industry-specific frameworks. Compliance features vary by plan tier.

Security & ComplianceWhere is my data stored?

By default, browser data stays on your devices — zero external transmission. For enterprise deployments, data can live in your secure infrastructure. We never access or store browsing data on our servers.

Security & ComplianceIs browseAnywhere GDPR compliant?

Yes. browseAnywhere supports data anonymisation, right to deletion, data portability, and comprehensive audit trails — the building blocks GDPR programmes need.

Security & ComplianceHow does browseAnywhere prevent data leakage?

Layered controls: zero-trust browser policy, automatic session cleanup, data redaction, clipboard monitoring, screenshot prevention, and real-time violation alerts. They compose to keep sensitive data inside authorised boundaries.

Security & ComplianceIs browseAnywhere VAPT tested? Does it cover OWASP Top 10 and SANS Top 20?

Yes. browseAnywhere undergoes Vulnerability Assessment and Penetration Testing by an independent security firm. Test scope covers the OWASP Top 10 (web application risks) and aligns to the SANS Top 20 — now the CIS Critical Security Controls. Summary letters are available under NDA on request; contact cst@shephertz.com.

Pricing & BillingWhat pricing plans are available?

We package browseAnywhere into four tiers — Protect, Defend, Fortify, and Command — with different feature depth and support levels. Every organisation starts with a 14-day trial with full feature access; contact sales for a quote tailored to your seats and requirements. Self-serve checkout is planned for a later release.

Pricing & BillingHow do volume discounts work?

Volume and annual terms are agreed when you purchase — our team bundles seat count, contract length, and support tier into your quote. Ask sales for the structure that fits your fleet.

Pricing & BillingCan I change plans later?

Yes — you can move between tiers as your needs change. Once you’re on a paid subscription, changes are coordinated through your account team or support so billing and entitlements stay aligned.

Pricing & BillingWhat payment methods do you accept?

Today we invoice through sales (card, ACH, or wire depending on your agreement). Online self-serve payment is planned when we enable Stripe checkout.

Pricing & BillingDo you offer custom pricing for large enterprises?

Yes — for 1,000+ user deployments. Custom pricing bundles enterprise features, dedicated support, and tailored implementation. Reach out to cst@shephertz.com for a quote.

Technical SupportWhat support is included in each plan?

Protect: community / forum (best effort). Defend: email support, 24–48h response. Fortify: phone + email, 4–8h response. Command: dedicated account manager, 24/7 availability, 1h response.

Technical SupportHow do I contact support?

Email cst@shephertz.com, the help-desk ticket system, the community forum, or your dedicated account manager (Command tier). Phone support is available on Fortify and Command.

Technical SupportIs there documentation available?

Yes — installation guides, user manuals, API reference, policy configuration guides, and troubleshooting playbooks. Open them from the Resources page or directly inside the Admin Console.

Technical SupportDo you offer training for administrators?

Yes. Training is bundled with Fortify and Command, and can be arranged for other tiers. Sessions cover installation, configuration, policy management, and best practices.

EnterpriseCan browseAnywhere be deployed on-premises?

Yes — for organisations with strict data residency or sovereign deployment requirements. On-prem includes the Admin Console, data storage, and management surface. Reach out to sales for the deployment kit.

EnterpriseDoes browseAnywhere integrate with our existing infrastructure?

Yes — Active Directory, LDAP, SAML / OAuth SSO, SIEM, ITSM, and DLP integrations are all supported. Advanced integrations are part of Fortify and Command. Our team helps with the wiring.

EnterpriseWhat is the deployment process for large organisations?

Initial consultation, optional pilot deployment, phased rollout, training, and ongoing support. We partner with your IT and security teams to keep the rollout disruption-free.

EnterpriseDo you offer dedicated support for enterprise customers?

Command-tier customers get a dedicated account manager, 24/7 support, priority response times, and custom SLAs. On-site support, custom training, and specialised implementation are all available.

Still have questions? We answer every email.

Open a ticket for technical questions, or talk to sales for procurement, custom terms, and tenant sizing. Most replies land within one business day.

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