Privacy Policy

1. Who we are and what this covers

browseAnywhere ("we," "us," or "our") provides an enterprise browser security platform: endpoint agents, cloud administration (the Admin Console), analytics and integrations, and public websites such as browseanywhere.ai. This Privacy Policy describes how we process personal information in those contexts. It should be read together with our Terms of Service, Cookie Policy, and — for individuals in the EU/EEA — our GDPR compliance statement.

2. Roles: controller vs processor

When you interact with us as a visitor, prospect, or billing contact, we typically act as a data controller for that personal information. When your organisation deploys browseAnywhere to its workforce, we usually process end-user information as a data processor on your organisation's instructions (subject to your Data Processing Agreement or equivalent terms). Your employer's privacy notice governs how they use browseAnywhere data about employees; this Policy explains what we do on our own behalf and as a service provider.

3. Information we collect

3.1 Account and subscription data

• Identity and contact details — name, work email, phone number, job title, and organisation name.
• Billing and procurement contacts — where you purchase browseAnywhere on behalf of your employer.
• Credentials and authentication events when you sign in (including SSO identifiers our identity providers pass to us).

3.2 Product and security telemetry

Depending on your tenant configuration and subscription, the service may process:

• Device and agent telemetry needed to operate browseAnywhere — for example OS version, agent build, hardware identifiers your administrator configures us to collect, and crash or diagnostics logs you choose to send.
• Security and compliance signals generated by the product — such as policy enforcement outcomes, risk scores, or audit events your tenant administrator enables.
• Administrative activity in the Admin Console — configuration changes, user provisioning actions, and integration settings.

3.3 Website, communications, and support

• Information you submit through browseanywhere.ai — demo requests, contact forms, help-desk tickets, and newsletter sign-ups.
• Standard web logs — IP address, browser type, referring URLs, and timestamps when you load our marketing pages or documentation.
• Support correspondence — email threads, ticket contents, and attachments you share with our team.

3.4 Cookies and similar technologies

Our websites use cookies and similar technologies as described in our Cookie Policy. You can manage preferences through your browser or any consent tools we provide.

4. How we use personal information

We process personal information to:

• Deliver, operate, and secure browseAnywhere — including authentication, policy sync, updates, and abuse prevention.
• Provide customer support, professional services, and billing in line with your subscription.
• Improve reliability and develop features — for example aggregated usage analytics and product telemetry where permitted by your settings and contract.
• Meet legal obligations and respond to lawful requests from regulators or courts.
• Send transactional notices (security alerts, service changes) and, where you opt in, marketing about browseAnywhere.

Where GDPR or similar laws apply, we rely on appropriate legal bases — such as contract performance, legitimate interests (balanced against your rights), consent where required, or legal obligation. Marketing emails are sent only with consent or another lawful basis permitted in your region.

5. How we share information

We do not sell your personal information. We may share data:

• Service providers who host infrastructure, send email, or process payments — under contracts that require appropriate safeguards.
• Professional advisers (lawyers, auditors) where confidentiality obligations apply.
• Authorities when we believe disclosure is required by law or necessary to protect users and the service.
• Business transfers — if browseAnywhere is involved in a merger or asset sale, personal data may transfer subject to this Policy or notice to you.

Your organisation's administrators may export or integrate browseAnywhere data with systems they control; their policies apply to that onward use.

6. International transfers

browseAnywhere may be operated from or backed up in multiple regions. Where personal information moves across borders, we use safeguards recognised by applicable law — such as Standard Contractual Clauses or adequacy decisions — unless another valid transfer mechanism applies under your agreement with us.

7. Security

We implement technical and organisational measures designed to protect personal information against unauthorised access, loss, or alteration. These include encryption in transit and at rest where appropriate, access controls, monitoring, and employee training. No method of transmission or storage is completely secure; we encourage you to use strong passwords and SSO where available.

8. Retention

We retain personal information only as long as needed for the purposes described in this Policy, to resolve disputes, enforce agreements, or meet legal requirements. Retention periods vary by data category — for example, billing records may be kept longer than transient web logs. Tenant administrators may have tools to configure retention for certain logs subject to their subscription.

9. Your rights and choices

Depending on where you live, you may have rights such as:

• Access — understand what personal data we hold about you.
• Rectification — correct inaccurate data.
• Erasure — request deletion where applicable law allows.
• Restriction or objection — limit or object to certain processing.
• Data portability — receive machine-readable copies where required.
• Withdraw consent — where processing is consent-based, without affecting prior lawful processing.

To exercise rights relating to data we hold as controller, contact us using the details below. For employee data processed on behalf of your employer, we may direct your request to their administrator where appropriate.

10. Children

browseAnywhere is intended for organisational use and is not directed at children. We do not knowingly collect personal information from anyone under 16 (or the age required in your jurisdiction). If you believe we have collected such information, contact us and we will take steps to delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Where changes are material and we act as controller, we will provide additional notice if required by law (for example via email or an in-product notice).

12. Contact us

Questions, complaints, or requests about this Privacy Policy or browseAnywhere's privacy practices: