Email support
Send a detailed note and we’ll respond within one business day.
cst@shephertz.comResponse · ≤ 24h
Help desk
Get unblocked, in one ticket.
Send a tracked ticket, ping live chat, or jump into the docs — whichever path is fastest for the issue. Every conversation routes to the same engineering rota.
Pick the right channel
Four direct lines into the support team.
Live chat
Real-time chat with our deployment engineers.
Mon–Fri · 9 AM – 6 PM ISTResponse · Instant
Phone support
Available on Fortify & Command tiers for incident triage.
+91 (120) 410-7700Response · Immediate
Ticket system
Open a tracked ticket below — every reply lives in one thread.
Submit form belowResponse · Tracked
Open a tracked ticket
Tell us what’s happening. We’ll route it.
Tickets land directly in our on-call queue. You’ll receive a tracking ID by email within a minute of submitting.
Ticket FAQ
Quick answers, before you submit.
What information should I include in my ticket?
Your account email, a clear description of the issue, exact steps to reproduce, error messages, screenshots if relevant, and the device OS / browseAnywhere agent version. The more specific, the faster we can help.
How long does it take to get a response?
Response times scale with your tier — Protect (48–72h), Defend (24–48h), Fortify (4–8h), Command (1–2h). Urgent tickets are prioritised across every plan.
Can I track my ticket once it’s submitted?
Yes — every submission triggers a confirmation email with a tracking ID. Replies thread back to that ID, so the full history is in one place.
What if my issue is urgent or production-impacting?
Mark the ticket as Urgent and email security@browseanywhere.com in parallel. Fortify and Command tier customers can also call our priority support line.