Help Desk & Support
Get the help you need, when you need it. Our support team is here to assist you with any questions or issues.
Email Support
Send us an email and we'll respond within 24-48 hours
Live Chat
Chat with our support team in real-time
Phone Support
Call us for immediate assistance (Fortify & Command plans)
Ticket System
Create a support ticket for tracking and follow-up
Create Support Ticket
Frequently Asked Questions
How do I create a support ticket?
Fill out the ticket form below with your issue details. Include as much information as possible to help us assist you quickly. You'll receive a confirmation email with your ticket number.
What information should I include in my ticket?
Include your account email, a clear description of the issue, steps to reproduce (if applicable), error messages, screenshots, and your browser/OS version. The more details, the faster we can help.
How long does it take to get a response?
Response times vary by plan: Protect (48-72 hours), Defend (24-48 hours), Fortify (4-8 hours), Command (1-2 hours). Urgent tickets are prioritized across all plans.
Can I track my ticket status?
Yes! Once you submit a ticket, you'll receive a ticket number via email. You can use this to track your ticket status and communicate with our support team.
What if my issue is urgent?
Select 'Urgent' priority when creating your ticket. For Fortify and Command plan customers, you can also call our phone support line for immediate assistance.
FAQ
Find answers to common questions
Installation Guide
Step-by-step installation instructions
Documentation
Comprehensive guides and resources
Need Immediate Assistance?
For urgent issues, contact our support team directly. Fortify and Command plan customers have access to priority phone support.